The annual fee and the activation fee must be paid regardless of whether the service is used or not, and regardless of whether the procedure was successfully completed or not (for reasons that could NOT be controlled by Messagenet).
Upon request, Messagenet will refund the entire price paid for the service SmartNumber, only if the Number Portability procedure was not successfully completed and the following conditions occurred:
- these requirements were scrupulously observed
- the documentation provided was complete and correct
- the customer did nothing to hinder the Number Portability procedure, such as giving incomplete or incorrect information to previous telephone operator, which could ask for confirmation or details about the procedure in course, also through automatic phone calls or through the operator.
Messagenet is not responsible if, after the completion of the Number Portability procedure, any ADSL services are suspended or the customer is charged additional fees or any other type of expense associated with the fact that the ADSL line no longer has its specific number. The user agrees from this point on to pay all possible additional costs.