I do not see notifications for incoming calls or messages

The notification management in iOS 10 and later versions may, in some cases, be problematic.

if you are experiencing incoming calls or messages issues with Mtalk app or if you want to verify that everything works fine, you can perform the following steps:

  • Open Mtalk with your internet connection is available and select More > Settings > Available
  • If you selected the option "Always", select the "Push notifications only" option
  • If it is instead selected an option other than "Always", first select the option "When app is open only" and right after "Push notifications only"
  • At this point the reachability mode selected should, therefore, be "Push notifications only" as shown below:

 

  • Get back twice and then closes Mtalk (bringing it in the background or killing it)
  • Call your Messagenet number, no matter if the device is locked: at this point you should see an incoming call notification. You can answer or terminate the call directly from the notification, even without unlocking the device as shown in the following screenshots.
  • Incoming call while device is locked:

               

               

 

If your device is 3D Touch enabled, you should hard press the notification to show its actions:

              

              

 

  • Incoming call while device is unlocked:

               

                

 

If your device is 3D Touch enabled, you should hard press the notification to show its actions:

              

              

 

If you still do not see the notifications:

  • Open the Settings menu of your device and then select Notifications: now verify that you gave to Mtalk consent to notifications.
  • Remove Mtalk and re-install it; perform the steps described above.
  • In case of further problems, do not hesitate to contact our support team support@messagenet.it