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FAQ & Troubleshooting

  • FreeNumber is no longer available?
  • Messagenet VoIP settings info
  • Which telephones or adapters can I use with Messagenet VoIP services?
  • What is the "VIRTUAL" number I receive with my VoIP number?
  • VoIP service is not working. What do I do?
  • What if I do not have an ADSL line?
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Number Portability for VoIP service (Italy only)

  • How long does the Number Portability take for land on Messagenet?
  • Is it possible to transfer my number to Messagenet and still keep the ADSL associated with the line?
  • Is it possible to port the number of an ISDN line to Messagenet?
  • After transferring my voice number, can I continue to receive calls at the temporary landline number assigned by Messagenet?

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